Jennifer Kelly
About Jennifer Kelly
Jennifer Kelly serves as the Vice President and Digital Customer Service Delivery Manager at Customers Bank, where she has worked since 2006. She is based in Phoenixville, Pennsylvania.
Work at Customers Bank
Jennifer Kelly has served as the VP/Digital Customer Service Delivery Manager at Customers Bank since 2006. In this role, she oversees the digital customer service operations, ensuring efficient service delivery and customer satisfaction. Her tenure at the bank spans 18 years, during which she has contributed to the development and implementation of digital strategies that enhance customer engagement and streamline service processes.
Education and Expertise
Specific educational background details for Jennifer Kelly are not provided. However, her extensive experience in digital customer service management indicates a strong foundation in customer service principles, digital communication technologies, and operational management. Her role requires expertise in both digital platforms and customer relationship management.
Background
Jennifer Kelly is based in Phoenixville, PA, where she has built her career in the banking sector. Her long-standing position at Customers Bank reflects her commitment to the organization and her ability to adapt to the evolving landscape of digital customer service.
Achievements
While specific achievements are not detailed, Jennifer Kelly's role as VP/Digital Customer Service Delivery Manager suggests significant contributions to the bank's digital transformation efforts. Her leadership in this area likely involves enhancing customer service protocols and optimizing digital interactions to meet customer needs effectively.