Joan Dragan
About Joan Dragan
Joan Dragan is an Executive Assistant at Customers Bank with over 26 years of experience in various lending sectors. She has a strong background in training new loan administrators and has successfully improved departmental processes.
Work at Customers Bank
Joan Dragan has served as an Executive Assistant at Customers Bank since 2010, accumulating 14 years of experience in this role. She is based in Phoenixville, PA. In her position, she is responsible for training and supporting new hire loan administrators. Joan has successfully streamlined the Departmental Loan Review process by transitioning it to a shared drive and electronic format. Her contributions have been significant in enhancing operational efficiency within the bank.
Education and Expertise
Joan Dragan holds degrees in Business Administration and Management from both Temple University and Delaware County Community College. She has taken specialized courses in areas such as Law of Contracts, Principles of Banking, and Medical Terminology. Her educational background supports her extensive experience in lending, particularly in commercial, real estate, government guaranteed, and international lending.
Background
Joan Dragan has over 26 years of experience in the lending industry. Her expertise encompasses various lending sectors, including commercial, real estate, government guaranteed, and international lending. Additionally, she possesses over 10 years of experience in pharmaceutical, peri-approval, and third-party administration environments. This diverse background has equipped her with a broad skill set applicable to her current role.
Achievements
During her tenure at Customers Bank, Joan Dragan contributed to the bank's ranking as 5th in Pennsylvania for SBA business. She played a key role in onboarding seven new hires over a six-month period, which involved coordinating national travel arrangements and working closely with recruiters and HR. Joan has also managed the broker approval process and assisted with trade show intelligence and marketing efforts in a previous role.
Skills and Responsibilities
Joan Dragan is skilled in organizing division loan review materials and agendas. She has experience in handling and processing community sponsorships and CRA events. Her responsibilities at Customers Bank include training new staff, managing loan review processes, and supporting various administrative functions within the lending department.