Joanne Strzalkowski
About Joanne Strzalkowski
Joanne Strzalkowski is a Cash Management Operations Specialist with extensive experience in banking and financial services. She has worked at various institutions, including Wilmington Trust and M&T Bank, and currently manages a range of cash management services at Customers Bank.
Work at Customers Bank
Joanne Strzalkowski has been employed at Customers Bank as a Cash Management Operations Specialist since 2013. In this role, she manages a variety of services including ACH, Wire, Positive Pay, Loan Sweeps, Remote Deposit Capture (RDC), and Bill Pay for Branch and Business Solutions. She is responsible for ordering monetary funds for business clients through Dunbar and the Federal Reserve. Strzalkowski provides system and navigational support to both clients and internal personnel, ensuring efficient operations within the cash management department.
Previous Experience at Wilmington Trust
Prior to her current position, Joanne Strzalkowski worked at Wilmington Trust for a total of seven years in various roles. She served as a Commercial Online Services Representative II from 2004 to 2011 and as an Online Services Representative II from 1999 to 2004. Additionally, she held the positions of Financial Services Representative I & II for nine months in 1998. Her responsibilities included providing online services and support to clients, contributing to the bank's operational efficiency.
Experience at M&T Bank
Joanne Strzalkowski worked at M&T Bank for one year, from 2011 to 2012, as a Business Banking and Senior Mortgage Services Representative. In this capacity, she engaged with business clients and provided mortgage services, enhancing her experience in the banking sector and customer service.
Education and Expertise
Joanne Strzalkowski studied at Dorothea B. Lane Secretarial School, where she focused on Business Administration and Management, achieving a certification in Receptionist & Word Processing I in 1983. She furthered her education at the American Institute of Banking, where she studied Banking and Financial Support Services and earned a certification in Principles of Banking in 1998. Her educational background supports her extensive experience in cash management and banking operations.
Professional Skills and Responsibilities
In her current role, Joanne Strzalkowski is responsible for monitoring the Positive Pay system to ensure that exceptions are resolved promptly. She provides essential support in cash management operations, contributing to the overall effectiveness of financial services offered to clients. Her expertise in navigating banking systems and processes enhances the service experience for both clients and colleagues.