Karen French
About Karen French
Karen French serves as the Senior Vice President and Consumer Lending Director of Product Management at Customers Bank, where she manages partnerships with FinTech companies to improve loan programs. She has a strong background in negotiation and vendor management, along with extensive experience in loan product originations and servicing.
Work at Customers Bank
Karen French serves as the Senior Vice President and Consumer Lending Director in Product Management at Customers Bank. In this role, she manages partnerships with FinTech companies to enhance the bank's student loan and personal loan programs. Her focus is on developing strategies that improve customer experience through tailored lending products. Since joining Customers Bank in 2018, she has contributed to the growth and efficiency of the bank's lending operations.
Education and Expertise
Karen French holds a Bachelor of Arts in Environmental Science and Policy from Duke University, where she studied from 2001 to 2005. She furthered her education at Boston College Law School, earning a Juris Doctor degree from 2005 to 2008. Additionally, she studied at the Duke University Marine Lab for 11 months in 2004. Her academic background supports her expertise in negotiation and vendor management within the lending industry.
Background
Before her tenure at Customers Bank, Karen French worked at Citizens Bank for eight years, from 2010 to 2018. She held the position of Vice President, Unsecured Lending Business Strategy and Support, where she played a key role in product and business strategy. Her experience at Citizens Bank involved contributing to some of the fastest-growing departments, showcasing her capability in the lending sector.
Achievements in Lending Industry
Karen French specializes in aligning the right lending products to enhance customer experience. Her extensive experience encompasses both the origination and servicing of loan products, allowing her to understand the full lifecycle of lending. Her strong skills in negotiation and vendor management have been pivotal in her roles, particularly in developing partnerships that drive innovation in consumer lending.