Bruna Rocha
About Bruna Rocha
Bruna Rocha serves as the Supervisor de Atendimento Ao Cliente at CVC CORP, where she has worked since 2019. With a focus on process improvement and strong interpersonal skills, she has advanced through various roles within the company, contributing to enhanced customer service operations.
Work at CVC
Bruna Rocha has been working at CVC CORP since 2014, holding various positions that demonstrate her growth within the company. She started as an Agente de Atendimento for one year before advancing to the role of Assistente de Operações from 2015 to 2017. Following this, she served as Líder de Atendimento ao Cliente for two years until 2019. Currently, she holds the position of Supervisor de Atendimento ao Cliente, a role she has occupied since 2019. Her tenure at CVC CORP spans over nine years, primarily in the São Paulo e Região area.
Education and Expertise
Bruna Rocha studied at Fundação Getulio Vargas, where she focused on Gestão de Pessoas com Ênfase em Liderança Organizacional. She completed her MBA in Gestão de Pessoas from 2019 to 2021. Her educational background complements her professional experience, particularly in customer service and team management.
Background
Bruna Rocha has a comprehensive background in customer service, having worked in various roles at CVC CORP. Her experience includes direct customer interaction and operational support, which has equipped her with a strong understanding of customer needs and service delivery. She has consistently worked in the São Paulo e Região area throughout her career.
Achievements in Customer Service
In her current role as Supervisor de Atendimento ao Cliente, Bruna Rocha has focused on process improvement to enhance customer service outcomes. She developed a strategy for team distribution based on demand, which optimized operations. Additionally, she implemented a system for analyzing customer service indicators such as TMA, TME, and abandonment rates, contributing to improved team performance.
Interpersonal Skills
Bruna Rocha maintains excellent interpersonal relationships with colleagues, clients, suppliers, and partner sectors within CVC CORP. Her ability to foster positive interactions has been instrumental in her roles, particularly in customer service, where collaboration and communication are essential.