Edilaine Martins Gomes
About Edilaine Martins Gomes
Edilaine Martins Gomes is a seasoned professional in the travel and tourism industry, currently serving as Recuperação de Vendas at CVC CORP. With over two decades of experience and a strong educational background in tourism and marketing, she demonstrates a commitment to customer service and sales recovery.
Current Role at CVC
Edilaine Martins Gomes currently holds the position of Recuperação de Vendas at CVC CORP, focusing on CVC and Submarino Viagens. She has been in this role since 2018, contributing to sales recovery efforts in Santo André, São Paulo. Her responsibilities include enhancing customer engagement and improving sales strategies to boost revenue in the travel sector.
Professional Experience in Travel Industry
Edilaine has over two decades of experience in the travel and tourism industry. She worked at CVC Brasil as an Agente de Viagens from 2011 to 2016, and later at Agaxtur Agência de Viagem e Turismo in a sales and customer service role from 2017 to 2018. Additionally, she served as an Agente de Reservas at PANROTAS from 2004 to 2011, gaining extensive knowledge in customer service and sales.
Educational Background
Edilaine graduated in Tourism from Universidade Anhembi Morumbi, providing her with a foundational understanding of the travel industry. She also studied Gestão de Turismo at the same university. Furthermore, she completed a postgraduate degree in Marketing from Universidade Ibirapuera, enhancing her skills in market strategies and customer engagement.
Skills and Expertise
Edilaine possesses extensive knowledge in customer service, which supports her role in sales recovery. Her educational background in tourism and marketing equips her with the necessary skills to develop effective sales strategies. Her passion for working with people is evident in her professional roles, where she actively engages with clients to meet their travel needs.