Giovanna Borrelli Carlucci
About Giovanna Borrelli Carlucci
Giovanna Borrelli Carlucci serves as the Coordinator of National and International Groups and Road Transport at CVC CORP, where she has worked since 2021. She has extensive experience in managing international contracts and has held various roles in the travel industry, particularly in electronic distribution and product analysis.
Current Role at CVC CORP
Giovanna Borrelli Carlucci currently serves as Coordenadora Grupos Nacionais Internacionais e Rodoviario at CVC CORP. She has held this position since 2021, overseeing the coordination of national and international groups as well as road travel services. In this role, she leads a support team, which includes a call center dedicated to travel agencies, ensuring efficient service delivery.
Previous Experience at CVC CORP
Giovanna has extensive experience at CVC CORP, where she worked in various capacities. She was a Product Analyst for Europe from 2013 to 2015 and later served as International Aereo Commercial from 2011 to 2013. Additionally, she held the position of Analista Produto Internacional - Caribe e México from 2016 to 2019, and worked in the Language Unit from 2015 to 2016. Her roles involved managing international contracts and participating in technology migrations.
Experience at TAM
Giovanna worked at TAM in several roles from 2000 to 2011. She began as a Consumer Service and Tourism Agencies representative from 2000 to 2004. She then transitioned to the Electronic Distribution Technician role from 2004 to 2009, followed by a Senior Electronic Distribution Analyst position from 2009 to 2010. Her work at TAM focused on electronic distribution and customer service.
Education and Qualifications
Giovanna holds a graduate degree in Tourism from Centro Universitário FMU | FIAM-FAAM, which she completed from 2000 to 2004. She also pursued an MBA in Project Development, Economic Analysis, and Business Management at Fundação Instituto de Pesquisas Econômicas - FIPE. Additionally, she studied at Internacional Experience from 2009 to 2010, further enhancing her expertise in the field.
Skills and Expertise
Giovanna possesses expertise in negotiating with hotels, airlines, and tour operators, particularly for leisure and MICE groups. She has experience in managing international contracts related to Global Distribution Systems and has played a key role in implementing internal audit processes to enhance productivity and reduce operational costs. Her skills also include modeling processes and specifying requirements for software development.