Leila Valentin
About Leila Valentin
Leila Valentin is an Analista de Ouvidoria at CVC CORP, where she has worked since 2021. She has extensive experience in the travel industry, having held various roles at TAM Viagens and possesses qualifications in sustainability and aviation safety.
Current Role at CVC CORP
Leila Valentin has been working at CVC CORP as an Analista de Ouvidoria since 2021. In this role, she is involved in continuous improvement processes aimed at enhancing customer experiences. Her responsibilities include analyzing customer feedback and implementing strategies to address concerns, ensuring a high level of service quality.
Previous Experience at TAM Viagens
Leila Valentin has extensive experience at TAM Viagens, where she held multiple positions from 2009 to 2020. She worked as a Consultora de Viagens for two years, followed by eight years as Assistente de Negociação, and a nine-month stint as Agente de Grupos & Eventos. Her roles involved customer service, negotiation, and event planning in São Paulo.
Education and Professional Training
Leila Valentin studied at Universidade de Araraquara - UNIARA, where she completed a Pós Graduação in Gestão da Sustentabilidade from 2020 to 2021. She also earned a Bacharelado from Faculdade Interlagos de Educação e Cultura between 2002 and 2005. Additionally, she trained at EACON - Escola de Aviação Congonhas, where she became a Comissária do Voo from 2015 to 2016.
Skills and Certifications
Leila Valentin possesses practical training in maritime skills, fire combat, and jungle survival. She is approved by ANAC, demonstrating her proficiency in aviation safety and emergency protocols. Furthermore, she is actively learning Brazilian Sign Language (Libras) to promote respect and inclusion.
Work Experience at Porto Seguro
Leila Valentin briefly worked at Porto Seguro as a Promotora de Produtos for two months in 2020-2021. This role contributed to her diverse experience in customer engagement and product promotion within the travel and service industry.