Melissa Mendonça
About Melissa Mendonça
Melissa Mendonça is a Consultor de Atendimento Internacional B2B I at CVC Corp, where she has worked since 2022. She has extensive experience in customer service and tourism, having held various roles in the industry and possessing academic qualifications in Law and Tourism.
Work at CVC
Melissa Mendonça has been employed at CVC Corp as a Consultor de Atendimento Internacional B2B I since 2022. In this role, she engages with international clients, providing support and solutions tailored to their travel needs. Her position is remote, allowing her to connect with clients from various locations. Melissa's experience in the travel industry enhances her ability to deliver quality service.
Previous Employment Experience
Prior to her current role, Melissa Mendonça worked at LATAM Airlines in customer service from 2006 to 2007. She also served as an Assistente de operações at Visual Turismo from 2011 to 2019. Additionally, she held positions at Caixa Econômica Federal as a legal intern from 2021 to 2022 and as a sales consultant at CVC Viagens from 2008 to 2011. Her diverse roles have contributed to her expertise in customer relations and operational support.
Education and Expertise
Melissa Mendonça holds a Bacharel em Turismo from Universidade Católica Dom Bosco, completed between 2000 and 2004. She also studied Direito at UNIP, earning a Bacharelado from 2018 to 2022. Furthermore, she obtained a Curso Superior de Tecnologia in Análise e Desenvolvimento de Sistemas from Estácio from 2019 to 2021. Her educational background provides her with a strong foundation in both tourism and law.
Skills and Training
Melissa Mendonça possesses theoretical knowledge in Accounting and Information Technology. She has participated in various training programs that focus on customer service quality, teamwork, and customer satisfaction. These skills are essential for her role in international customer service, enabling her to effectively address client needs and enhance their travel experiences.
Background in Law and Tourism
Melissa Mendonça has practical experience in both the Law and Tourism sectors. Her academic background in Law includes experience in collections, judicial recovery, tax, and fiscal matters. This dual expertise allows her to navigate complex legal frameworks while providing informed support in the tourism industry.