Rodrigo Santos Costa
About Rodrigo Santos Costa
Rodrigo Santos Costa is an experienced technical support assistant currently working at CVC CORP. He has a background in computer science and has held various roles in technical support and telemarketing over the years.
Current Role at CVC CORP
Rodrigo Santos Costa serves as an Assistente de Suporte Técnico at CVC CORP, a position he has held since 2018. In this role, he utilizes remote access tools to address technical support tickets and escalates incidents to other teams when necessary. His responsibilities include managing both inbound and outbound technical support calls, where he provides solutions and guidance for internal system issues. His work contributes to the overall efficiency of technical operations within the organization.
Education and Technical Expertise
Rodrigo studied Administração de Redes e Sistemas at Uninove from 2000 to 2002. He later pursued a Bacharelado in Ciência da Computação at Anhanguera Educacional from 2011 to 2014. He is currently enhancing his technical skills through a Java training program. His educational background supports his role in technical support, providing him with a solid foundation in computer science and systems administration.
Previous Work Experience
Before joining CVC CORP, Rodrigo worked at IBM as a Suporte Técnico from 2014 to 2018 in São Paulo, where he developed his technical support skills. Prior to that, he spent five years at Atento as an Operador de Telemarketing from 2003 to 2008. His diverse work experience has equipped him with valuable skills in customer service and technical problem-solving.
Technical Skills and Proficiencies
Rodrigo possesses advanced skills in Excel, which is part of his intermediate knowledge of Microsoft Office. His proficiency in these tools aids him in managing technical support tasks efficiently. Additionally, his ongoing Java training program reflects his commitment to continuous learning and skill enhancement in the field of technology.