Thauane Carvalho
About Thauane Carvalho
Thauane Carvalho is an Assistente de Relacionamento at CVC CORP in São Paulo, Brazil, where she has worked since 2020. She holds a Bachelor's degree in Publicidade e Propaganda from UNINOVE and has experience in both B2C and B2B customer service environments.
Work at CVC
Thauane Carvalho has been serving as Assistente de Relacionamento at CVC CORP since 2020. In this role, she focuses on enhancing customer interactions and ensuring satisfaction. Her tenure at CVC spans four years, during which she has developed skills in customer service and marketing. The position allows her to engage directly with clients, addressing their needs and fostering positive relationships.
Education and Expertise
Thauane Carvalho studied Publicidade e Propaganda at UNINOVE, where she earned her Bacharelado from 2016 to 2020. She furthered her education at Centro Universitário Senac, obtaining a Técnico degree in Administração e Negócios from 2020 to 2022. Her academic background equips her with knowledge applicable to both customer service and marketing sectors.
Background in Customer Service
Before joining CVC, Thauane Carvalho worked at Avianca Brasil. She held the position of Agente de reserva from 2017 to 2019, where she managed customer reservations and inquiries. Prior to that, she was a Jovem aprendiz at the same company from 2015 to 2017, gaining foundational experience in the aviation industry. This background has contributed to her expertise in both B2C and B2B customer service environments.
Professional Development
Thauane Carvalho actively seeks opportunities to learn and share knowledge in customer service and marketing. Her commitment to professional development reflects her passion for creating exceptional customer experiences. She believes that effective customer service is essential to the overall experience with a company, which drives her continuous improvement in these areas.