Abhilash Karan
About Abhilash Karan
Abhilash Karan is a Manager of Integrated Events at Cvent, specializing in the Professional Services Group for Enterprise Accounts. He has extensive experience in project management and customer success, having held various roles at Cvent and other organizations over the past several years.
Current Role at Cvent
Abhilash Karan currently holds the position of Manager, Integrated Events within the Professional Services Group for Enterprise Accounts at Cvent. He has been in this role since 2022, contributing to the company's efforts in delivering integrated event solutions. His responsibilities include overseeing project implementation and ensuring customer success, leveraging his extensive experience in the SaaS domain.
Previous Experience at Cvent
Prior to his current role, Abhilash Karan worked at Cvent in various capacities. He served as Sr. Project Manager from 2020 to 2022, where he focused on managing enterprise accounts. Earlier in 2020, he was a Strategic Platform Manager for four months. His career at Cvent began in 2011 as a Consultant, progressing through roles such as Sr. Consultant, Team Lead, and Assistant Team Lead, showcasing his growth within the organization.
Experience at SingEx
Before joining Cvent, Abhilash Karan worked at SingEx as Senior Manager for Projects and Customer Success from 2016 to 2019. In this role, he was responsible for managing projects and ensuring customer satisfaction. His experience at SingEx contributed to his expertise in customer success strategies and project management.
Educational Background
Abhilash Karan earned a Bachelor of Arts (BA) degree from Shobhit University, where he studied from 2005 to 2008. His educational background provides a foundation for his career in project management and customer success within the technology sector.
Professional Skills and Specializations
Abhilash Karan specializes in fostering a cohesive team environment in the SaaS industry. He has a proven track record of enhancing customer satisfaction metrics, including CSAT and NPS. His skills include recruiting, training, mentoring, and motivating team members to meet corporate objectives, as well as leading project implementation and customer success initiatives.