Alex Edwin
About Alex Edwin
Alex Edwin is a Service Delivery Analyst currently employed at Cvent in Gurugram, Haryana, India. He has a background in customer service and holds a Bachelor of Arts and a Master of Arts in English Language and Literature from Panjab University, Chandigarh.
Work at Cvent
Currently, Alex Edwin serves as a Service Delivery Analyst at Cvent, a role he has held since 2022. Based in Gurugram, Haryana, India, Alex is involved in delivering high-quality service and support to clients. His responsibilities include analyzing service delivery processes and ensuring customer satisfaction. Cvent is known for its event management software and solutions, and Alex contributes to enhancing the overall client experience.
Previous Experience at Teleperformance
Before joining Cvent, Alex worked at Teleperformance as a Senior Customer Service Advisor from 2020 to 2022. In this position, he focused on providing exceptional customer support and resolving inquiries effectively. His experience at Teleperformance equipped him with valuable skills in customer relations and service management, which he applies in his current role.
Education and Expertise
Alex Edwin holds a Bachelor of Arts (BA) degree from Panjab University, Chandigarh, which he completed from 2015 to 2018. He further pursued a Master of Arts (MA) in English Language and Literature at the same university from 2018 to 2020. His educational background provides him with strong analytical and communication skills, essential for his role in service delivery.
Academic Background
Alex completed his matriculation at St. Anne's Convent School from 2001 to 2013, followed by higher secondary education at St. Peter's Senior Secondary School from 2013 to 2015. This foundational education laid the groundwork for his subsequent studies at Panjab University, where he developed a focus on the English language and literature.