Alexander A Surong
About Alexander A Surong
Alexander A Surong is an Onboarding Specialist at Cvent in Gurugram, Haryana, India, where he has worked since 2022. He possesses strong project management skills and is dedicated to helping clients achieve their business goals through customized onboarding programs and effective support.
Work at Cvent
Alexander A Surong has been serving as an Onboarding Specialist at Cvent since 2022. In this role, he focuses on creating customized onboarding programs tailored to the specific needs of each client. He conducts engaging training sessions to ensure clients are proficient in utilizing Cvent's cloud-based event management platform. His strong project management skills facilitate the coordination of seamless onboarding processes. Additionally, he collaborates with cross-functional teams, including sales and product, to improve the overall onboarding experience for clients.
Previous Experience
Before joining Cvent, Alexander A Surong worked at American Express as a Lead Customer Service Representative from 2016 to 2022. In this position, he honed his customer service skills and gained valuable experience in client relations. Prior to that, he was employed at Honeywell as a Senior Customer Service Representative for 10 months in 2016. He also worked at Teleperformance India as a Sales Advisor from 2010 to 2012, where he developed his sales and customer interaction skills.
Education and Expertise
Alexander A Surong studied at the School of Open Learning, where he pursued a degree in Business/Commerce, General. He completed his studies and obtained a High School Diploma from 2006 to 2008. His educational background has provided him with a solid foundation in business principles, which he applies in his current role to help clients achieve their business goals through effective onboarding and support.
Skills and Specializations
Alexander A Surong possesses strong project management skills that enhance his ability to coordinate onboarding processes effectively. His expertise includes developing customized onboarding programs and conducting training sessions for clients. His passion for client success drives him to ensure that clients are well-equipped to utilize the tools and resources provided by Cvent.