Alexandra Smith
About Alexandra Smith
Alexandra Smith is a Customer Retention Manager at Cvent, where she has worked since 2019. She has held various roles at the company, including Senior Client Success Consultant and Product Consultant, and holds a Bachelor of Arts in Public Relations from the University of South Carolina.
Current Role as Customer Retention Manager
Alexandra Smith currently holds the position of Customer Retention Manager at Cvent, a role she has occupied since 2019. Based in Tysons Corner, Virginia, she has focused on strategies to enhance customer loyalty and retention. Her responsibilities include analyzing customer feedback, implementing retention initiatives, and collaborating with various teams to improve overall customer satisfaction.
Career Progression at Cvent
Alexandra Smith has had a progressive career at Cvent, where she has worked in multiple roles since 2013. She began as a Product Consultant from 2013 to 2015, followed by a position as Senior Client Success Consultant from 2015 to 2017. After a year as Client Success Lead from 2017 to 2018, she transitioned to her current role. This trajectory highlights her expertise in client success and retention strategies.
Education and Expertise
Alexandra Smith earned a Bachelor of Arts degree in Public Relations from the University of South Carolina, completing her studies from 2008 to 2012. This educational background has provided her with a solid foundation in communication strategies, which she applies in her roles at Cvent to enhance client relationships and retention efforts.
Experience in Client Success Management
In her role as Client Success Manager at Cvent, which she has held since 2018, Alexandra Smith has focused on ensuring that clients achieve their desired outcomes using Cvent's products. Her experience in client success management has equipped her with the skills necessary to address client needs and foster long-term relationships.