Alison Santopolo
About Alison Santopolo
Alison Santopolo is a Team Lead in Sales Training at Cvent, with extensive experience in the hospitality and event management sectors. She has held various roles in organizations such as Convene, District Winery, and Kimpton Hotels & Restaurants, and possesses expertise in customer relationship management tailored to the hospitality industry.
Current Role at Cvent
Alison Santopolo serves as the Team Lead for Sales Training at Cvent, a position she has held since 2024. In this role, she is responsible for leading training initiatives for the sales team, focusing on enhancing their skills and knowledge to improve performance. Prior to this, she worked as an Assistant Team Lead in the same department from 2022 to 2024, contributing to the development and implementation of training programs.
Previous Experience in Event Management
Alison has extensive experience in event management, having worked in various roles across multiple organizations. She was an Event Production Manager at Convene from 2021 to 2022, where she managed event logistics in Arlington, VA. Prior to that, she served as the Event Sales Manager at District Winery from 2018 to 2019, and as an Account Manager at Convene from 2019 to 2020, both in the Washington D.C. Metro Area.
Hospitality Industry Background
Alison has a solid background in the hospitality industry, having held several key positions. She worked as a Catering Sales Manager at Sydell Group's THE LINE DC from 2016 to 2018 and as a Conference Services Manager at Hotel Palomar Washington D.C., a Kimpton Hotel, from 2015 to 2016. Her experience also includes a role as Area Sales and Conference Services Coordinator at Kimpton Hotels & Restaurants in 2014-2015.
Educational Qualifications
Alison holds a degree in Sports and Entertainment Management with a focus on Hotel, Restaurant, and Tourism Management from the University of South Carolina-Columbia, where she studied from 2007 to 2011. Additionally, she participated in a study abroad program at Auckland University of Technology in 2010, further enhancing her knowledge in hospitality.
Expertise in Customer Relationship Management
Alison possesses expertise in Customer Relationship Management (CRM) specifically tailored to the hospitality sector. Her focus on client management within the hospitality industry has been a significant aspect of her career, enabling her to build strong relationships and enhance customer satisfaction across her various roles.