Amanda H.
About Amanda H.
Amanda H. is a Client Success Lead at Cvent, where she has worked since 2022. With a background in client success and operations management, she has a proven track record in customer retention and account growth across various roles in different organizations.
Work at Cvent
Currently, Amanda H. serves as a Client Success Lead at Cvent, a position she has held since 2022. In this role, she manages a portfolio with an annual recurring revenue of 4 million dollars, focusing on high-touch customers. Amanda conducts Monthly and Quarterly Strategic Business reviews with key stakeholders to enhance product adoption and account growth. She also monitors user adoption and system usage, recommending strategies to improve these metrics. Her responsibilities include onboarding customers with a focus on projected ROI, ensuring a smooth transition from sales.
Previous Experience
Before joining Cvent, Amanda H. worked at Precoa as a Strategic Client Success Manager from 2019 to 2022. She also held positions at the State of Washington and the Oregon Department of Corrections, where she served as an Investigator and Analyst, respectively. Her tenure at 24 Hour Fitness as Operations & Client Experience Manager lasted for 12 years, from 2002 to 2014. This diverse experience has contributed to her expertise in client success and operations management.
Education and Expertise
Amanda H. studied at Western Oregon University, where she earned both a Bachelor of Science and a Master of Arts (M.A.). Her educational background provides a solid foundation for her work in client success and operational strategy. Amanda utilizes CRM software to track customer interactions and develop personalized solutions, identifying trends and issues to enhance customer experience.
Customer Retention Achievements
In her role as Client Success Lead, Amanda H. achieved a 105% customer retention rate over a 12-month period by developing and implementing effective customer retention strategies. She focuses on facilitating sustainable growth by decreasing customer churn and increasing retention. Her strategic approach includes conducting regular business reviews and enhancing product adoption among clients.