Andreas Heckmann
About Andreas Heckmann
Andreas Heckmann serves as the Chief Customer Officer at Cvent, a position he has held since April 2024. He has extensive experience in customer success and digital business services, having previously worked at SAP and the Technology & Services Industry Association.
Current Role at Cvent
Andreas Heckmann serves as the Chief Customer Officer at Cvent, a position he has held since April 2024. In this role, he is responsible for overseeing customer engagement strategies and ensuring customer satisfaction. His leadership aims to enhance the overall customer experience and drive business growth. Cvent is known for its event management software and solutions, and Heckmann's expertise contributes to the company's commitment to delivering value to its clients.
Previous Experience at SAP
Andreas Heckmann has extensive experience at SAP, where he held multiple senior leadership positions. He served as the Executive Vice President of Product Engineering, overseeing Customer Solution Support and Innovation from 2020 to 2023. Prior to this, he was the Senior Vice President of Digital Business Services, leading SAP Support Delivery from 2017 to 2018. Additionally, he was the Executive Vice President of Digital Business Services and Head of Customer Success Services for one year in 2019. His tenure at SAP spanned various roles that focused on enhancing customer success and service delivery.
Advisory Roles and Contributions
In addition to his role at Cvent, Andreas Heckmann is actively involved in advisory capacities. He has been a member of the Advisory Board at CSM Practice since 2021, contributing insights on customer success strategies. Furthermore, he joined Peppermint Robotics as a Member of the Board of Advisors in 2023, where he provides guidance on business development and customer engagement. He also served on the Executive Advisory Board of the Technology & Services Industry Association (TSIA) from 2015 to 2020, influencing industry standards and practices.
Educational Background
Andreas Heckmann studied Electrical Engineering at Fachhochschule Darmstadt from 1986 to 1990, where he obtained his degree. He furthered his education by completing the SAP Global Leadership Development Program at INSEAD in 2010. This executive education program equipped him with advanced leadership skills and strategic insights, which he has applied throughout his career in technology and customer service.