Andres Arras
About Andres Arras
Andres Arras is a Senior Customer Support Account Manager at Cvent, where he has worked since 2017. He has a background in customer support and technical account management, with previous roles at SiteMinder, Frontier Communications, and Starbucks.
Work at Cvent
Andres Arras has been employed at Cvent since 2017, serving as a Senior Customer Support Account Manager. In this role, he focuses on providing support and solutions to clients, ensuring their needs are met effectively. His work is centered in the Dallas-Fort Worth Metroplex, where he leverages his extensive experience in customer relations to enhance client satisfaction.
Previous Experience at SiteMinder
Before joining Cvent, Andres Arras worked at SiteMinder as a GDS Technical Account Manager from 2014 to 2017. During his three years in this position, he was responsible for integrating SiteMinder Channel Manager software with various systems, including Property Management Systems and Revenue Management Software. His role involved ensuring seamless connectivity between Global Distribution Systems and other software solutions.
Background in Customer Service
Andres Arras has a diverse background in customer service, having worked at Frontier Communications as a bilingual sales and customer service specialist from 2013 to 2014. Prior to that, he spent five years at Starbucks as a Supervisor from 2009 to 2014. These roles contributed to his strong skills in managing customer relations and contact centers within the information technology sector.
Education and Expertise
Andres Arras studied at The University of Texas at Austin, where he achieved a degree in Management Information Systems. His educational background, combined with his professional experience, has equipped him with expertise in integrating software solutions and managing customer support operations.