Andrew V.
About Andrew V.
Andrew V. is a Manager at Cvent, specializing in business travel solutions within the Business Transient division. He holds an MBA and a BBA from Madurai Kamaraj University and has extensive experience in customer relationship management and software as a service.
Work at Cvent
Andrew V. has been employed at Cvent since 2011, serving as a Manager in the Business Transient division. His role focuses on providing business travel solutions, contributing to the company's offerings in the travel and event management sector. Based in Gurgaon, Haryana, India, he has accumulated over 13 years of experience in this position, leveraging his skills in Customer Relationship Management (CRM) and leadership to enhance client interactions and service delivery.
Education and Expertise
Andrew V. holds both a Master of Business Administration (MBA) and a Bachelor of Business Administration (BBA) from Madurai Kamaraj University. His academic background in Business Administration and Management has equipped him with a solid foundation in business principles. He possesses expertise in Salesforce.com and Software as a Service (SaaS), which are critical in the computer software industry, particularly in enhancing customer relationship management and operational efficiency.
Professional Background
Before joining Cvent, Andrew V. worked at WNS Global Services as a Senior Customer Care Executive from 2009 to 2011. His role involved managing customer interactions and ensuring service quality. Prior to that, he was a Customer Service Representative at Wipro Digital Operations and Platforms from 2003 to 2005. This diverse experience in customer service roles has contributed to his strong skills in leadership and CRM.
Skills in Customer Relationship Management
Andrew V. possesses strong skills in Customer Relationship Management (CRM), which are essential for managing client relationships and enhancing customer satisfaction. His expertise in this area is complemented by his leadership abilities, enabling him to effectively guide teams and improve service delivery. These skills are particularly relevant in his current role at Cvent, where client engagement is a priority.