Ankush Raina
About Ankush Raina
Ankush Raina is a Director at Cvent, where he has worked since 2020. He previously held various roles at IBM India Private Limited and Cvent, specializing in service delivery and management.
Current Role at Cvent
Ankush Raina has been serving as a Director at Cvent since 2020. In this role, he oversees various strategic initiatives and contributes to the company's growth in the event management software sector. His responsibilities include enhancing service delivery and ensuring client satisfaction. Raina's tenure at Cvent has been marked by his focus on improving operational efficiency and driving revenue growth.
Previous Experience at IBM India
Prior to his current position, Ankush Raina worked at IBM India Private Limited. He held the role of Senior Service Delivery Manager from 2014 to 2017, where he managed service delivery operations for three years. Following this, he served as a Service Delivery Leader for four months in 2017. His experience at IBM involved overseeing service-level agreements and ensuring compliance with client requirements.
Education and Expertise
Ankush Raina earned a Bachelor of Engineering (BEng) degree in Management Information Systems and Services from the University of Westminster, where he studied from 2000 to 2004. His educational background provides a strong foundation for his expertise in partnering with SAAS sales to enhance revenue and reduce client churn. Raina is skilled in requirements analysis and has a comprehensive understanding of service-level agreements.
Skills in Service Delivery and Management
Ankush Raina possesses significant skills in incident management and service delivery. He has a strong focus on Scrum methodologies, which he applies to improve project management and team collaboration. His experience in managing service delivery processes enables him to effectively address client needs and enhance overall service quality.
Career Progression at Cvent
Before becoming a Director at Cvent, Ankush Raina held the position of Senior Manager from 2017 to 2020. During this time, he contributed to the development and implementation of strategies that improved service delivery and client engagement. His career progression within Cvent reflects his commitment to the company's objectives and his ability to drive results.