Anuj Abrol
About Anuj Abrol
Anuj Abrol is an Associate Vice President at Cvent, where he has held various roles since 2007, focusing on client services and customer-centric initiatives. He holds a Bachelor's degree in Business Administration and a Master's degree in International Business.
Current Role at Cvent
Anuj Abrol currently serves as Associate Vice President at Cvent, a position he has held since 2024. In this role, he leads a global team focused on workforce management and data-driven decision-making. His responsibilities include overseeing client services operations and ensuring the implementation of customer-centric initiatives aimed at driving retention rates and maintaining high satisfaction levels.
Previous Experience at Cvent
Anuj Abrol has extensive experience at Cvent, having held multiple positions over the years. He worked as a Senior Manager in Client Services Global Support Operations from 2016 to 2020 and as a Team Lead for the RFP Builder in 2013. His earlier roles include Senior Product Consultant for the CSN Hospitality cloud from 2010 to 2011 and Assistant Team Lead for the RFP Builder from 2011 to 2012. His tenure at Cvent has allowed him to develop a strong expertise in client services and product consultancy.
Education and Expertise
Anuj Abrol holds a Bachelor of Business Administration from MD University, where he studied Business Administration and Management from 2003 to 2006. He furthered his education with a Master’s Degree in International Business from the Indian Institute of Foreign Trade, completing his studies in 2015. His academic background supports his specialization in utilizing platforms such as Gainsight, Salesforce, and Reporting/Analytics for client services operations.
Early Career Background
Before joining Cvent, Anuj Abrol gained experience in customer service and sales. He worked as a Sales Representative at One Touch Solutions from 2004 to 2005 and as a Senior Customer Care Executive at HCL BPO from 2006 to 2007. These roles contributed to his foundational skills in client relations and support, which he has built upon throughout his career.