Anurag Rana
About Anurag Rana
Anurag Rana is a Senior Application Support Engineer at Cvent in Gurugram, Haryana, India, where he has worked since 2021. He has a background in application support and engineering, with previous roles at Cvent and Tata Consultancy Services, and holds a Bachelor of Technology from Bharati Vidyapeeth's College of Engineering.
Work at Cvent
Anurag Rana has been employed at Cvent since 2021, currently holding the position of Senior Application Support Engineer. His role involves managing high-severity incidents and ensuring effective communication with stakeholders. He previously served as Application Support Engineer II from 2020 to 2021 and as Application Support Engineer I from 2018 to 2019. His responsibilities include leading production monitoring activities, overseeing case management, and acting as a point of contact for monitoring-related queries within the application support team.
Education and Expertise
Anurag Rana earned a Bachelor of Technology (BTech) degree from Bharati Vidyapeeth's College of Engineering, completing his studies from 2013 to 2017. He also attended Mira Model Senior Secondary School, where he studied from 2000 to 2013, focusing on a non-medical curriculum. His educational background provides a foundation for his technical expertise in application support and incident management.
Professional Background
Before joining Cvent, Anurag Rana worked at Tata Consultancy Services as an Assistant System Engineer for five months in 2017. He also gained experience as a Summer Intern at WFX - World Fashion Exchange in 2016. His career trajectory reflects a consistent focus on application support and engineering roles, contributing to his current expertise in the field.
Key Responsibilities
In his current role, Anurag serves as an Incident Commander, responsible for handling high-severity issues and ensuring timely resolutions. He leads queue and production monitoring activities, focusing on efficient case management and application health. Additionally, he participates in the recruitment process for Application Support Engineer roles, conducting interviews to identify suitable candidates. Anurag also validates and executes SQL and No SQL queries on production databases, supporting the deployment of new experiments.