Ashley Phelps
About Ashley Phelps
Ashley Phelps is a Senior Manager of Client Success at Cvent, where she has worked since 2021. She has a strong background in customer experience and event planning, with previous roles at DoubleDutch and various other companies.
Work at Cvent
Ashley Phelps has been serving as Senior Manager, Client Success at Cvent since 2021. In this role, she focuses on enhancing client satisfaction and ensuring successful outcomes for Cvent's customers. Prior to her current position, she worked as Manager, Client Success at Cvent from 2019 to 2021. Her experience at Cvent reflects her commitment to improving client relationships and delivering effective solutions.
Education and Expertise
Ashley Phelps holds a Bachelor of Business Administration degree with a focus on Business and Psychology from the University of San Diego, where she graduated summa cum laude in 2009. She also earned a Professional Certificate in Meeting and Event Planning from San Diego State University. Her educational background provides her with a strong foundation in both business principles and event management.
Background in Customer Experience
Ashley Phelps has a robust background in customer experience, having held multiple roles at DoubleDutch prior to her tenure at Cvent. She served as Manager of U.S. Customer Experience for six months in 2019, and held various positions including Implementation Manager and Customer Experience Manager from 2016 to 2019. This experience has equipped her with valuable skills in managing client relationships and enhancing customer satisfaction.
Career History and Versatile Skill Set
Ashley Phelps has a diverse career history that spans various industries. Before her roles at Cvent and DoubleDutch, she worked in business development at Turo and held operations management positions at Handy HQ. Additionally, she served as Director of Marketing and Events at Elevated Endeavors LLC. This varied experience showcases her versatile skill set in marketing, operations, and client services.