Ashna Patial
About Ashna Patial
Ashna Patial serves as the Director of Client Success at Cvent, where she has worked since 2009. With a background in biotechnology and extensive experience in client management, she has developed strong skills in team management and customer relationship management.
Current Role at Cvent
Ashna Patial serves as the Director of Client Success at Cvent, a position she has held since 2009. In this role, she is responsible for overseeing client relationships and ensuring customer satisfaction within the SaaS industry. Her expertise in managing client success is enhanced by her knowledge of various tools, including WebEx and Salesforce.com. Based in Gurugram, Haryana, India, she has contributed to the growth and development of client services at Cvent for over 15 years.
Previous Experience at London Borough of Redbridge
Before joining Cvent, Ashna Patial worked as an Admissions Officer at the London Borough of Redbridge from 2008 to 2009. This role involved managing admissions processes and providing support to students and families in Ilford, United Kingdom. Her experience in this position contributed to her skills in client interaction and service delivery.
Experience at EXL
Ashna Patial was employed as a Senior Client Services Executive at EXL from 2007 to 2008. During her nine-month tenure in the Noida Area, India, she focused on enhancing client services and building strong customer relationships. This experience laid the foundation for her future roles in client success management.
Educational Background
Ashna Patial completed her high school education at Queen Mary's High School from 2002 to 2004. She then pursued a Bachelor’s Degree in Biotechnology at Indraprastha University from 2004 to 2007. Her educational background in biotechnology provides a solid foundation for her work in the technology-driven SaaS industry.
Skills and Expertise
Ashna Patial possesses strong skills in team management and customer relationship management. Her expertise in managing client success in the SaaS industry is complemented by her professional background in biotechnology. This combination of skills and knowledge enables her to effectively address client needs and drive satisfaction.