Austin Denson
About Austin Denson
Austin Denson is a Customer Success Manager with over 10 years of experience in customer service, event coordination, and client relations. He holds a Bachelor of Science in Hospitality Administration/Management from the University of North Texas and has worked in various roles across multiple companies, demonstrating strong leadership and teamwork skills.
Work at Cvent
Austin Denson has been employed at Cvent as a Customer Success Manager since 2022. In this role, he utilizes his extensive background in customer service and client relations to enhance customer experiences. His responsibilities include supporting customer goals and ensuring satisfaction with Cvent's services. Denson's approach is characterized by effective communication and collaboration, which are essential in the fast-paced environment of event management technology.
Education and Expertise
Austin Denson studied Hospitality Administration/Management at the University of North Texas, where he earned a Bachelor of Science (BS) degree. His academic journey spanned from 2005 to 2012, during which he gained foundational knowledge in hospitality management. This educational background supports his expertise in customer service, event coordination, and client relations.
Previous Work Experience
Austin Denson has over 10 years of experience in various roles within customer service and event management. Prior to joining Cvent, he worked at several organizations, including Southwest Airlines as a Customer Relations representative and MCI Group as a Registration Coordinator. His experience also includes roles at ROVIA LLC, White Space Dallas, Texas Woman's University, and GameStop, where he developed skills in client relations, event coordination, and team collaboration.
Skills and Specializations
Austin Denson specializes in call center experience, retail management, client relations, and onsite event coordination. He is known for his ability to thrive in high-energy environments and work effectively within collaborative teams. His skills in customer service training and accounting further enhance his capability to support both customer and staff objectives.
Professional Characteristics
Austin Denson is characterized as warm, personable, and fun. He is recognized for his listening skills, which enable him to understand and support the needs of customers and colleagues. His perseverance and commitment to completing tasks accurately contribute to his effectiveness in customer success roles.