Ayushi Garg
About Ayushi Garg
Ayushi Garg is a Team Lead in Ecommerce Support at Cvent, where she has worked since 2022. With a strong background in client management and business relations in the SAAS industry, she has held various roles at Cvent, including Escalation Expert and Product Consultant.
Work at Cvent
Ayushi Garg has been serving as Team Lead - Ecommerce Support at Cvent since 2022. In this role, she oversees a team focused on providing support for ecommerce operations. Prior to her current position, she worked as an Escalation Expert for one year, where she specialized in managing escalated client interactions. Additionally, she has experience as a Product Consultant within the company from 2018 to 2020, contributing to product-related client support and solutions.
Education and Expertise
Ayushi Garg earned her Bachelor of Commerce (Honors) degree from Delhi University, completing her studies from 2014 to 2017. Her academic background in Business and Commerce has equipped her with a solid foundation in business principles. She possesses specialized expertise in client management and business relations, particularly within the Software as a Service (SAAS) industry. Her experience includes handling highly escalated client interactions and mentoring new hires.
Background
Ayushi Garg has a comprehensive background in ecommerce support and client relations. She has been with Cvent for several years, accumulating experience in various roles, including Escalation Specialist in the Ecommerce division for over three years. Her work has involved close collaboration with the Finance/AP department to ensure the accurate processing and remittance of client funds, demonstrating her ability to manage complex client needs effectively.
Achievements in Client Management
In her roles at Cvent, Ayushi Garg has played a significant part in mentoring and training more than four new hires on process and product handling. This experience highlights her commitment to developing team capabilities and ensuring high standards in client support. Her expertise in managing escalated client interactions has contributed to maintaining strong business relations within the organization.