Beth Cook
About Beth Cook
Beth Cook is a Customer Success Manager with extensive experience in the field, currently serving as Senior Director of Customer Success at Resilinc since 2023. She has previously held various roles in customer success and account management at companies such as Cvent, Radial Inc., and Digital Federal Credit Union.
Work at Cvent
Beth Cook has been employed at Cvent since 2019, serving as a Customer Success Manager for five years. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her responsibilities include addressing customer needs and providing solutions to enhance their experience with Cvent's services.
Current Role at Resilinc
Since 2023, Beth Cook has held the position of Senior Director of Customer Success at Resilinc. She previously worked as a Customer Success Manager at the same organization from 2020 to 2023. In her current role, she oversees customer success strategies and initiatives to improve client engagement and retention.
Previous Experience at Radial Inc.
Beth Cook worked at Radial Inc. from 2010 to 2019, where she held multiple positions. She began as a Technical Account Manager for four years and then transitioned to the role of Dropship Services Manager for five years. Her experience at Radial Inc. contributed to her expertise in customer success and account management.
Educational Background
Beth Cook earned her Master of Business Administration (MBA) from Clark University, where she studied Business, Management, Marketing, and Related Support Services from 2002 to 2004. She also holds a Bachelor's degree in the same field from the University of Central Florida, which she completed from 1995 to 1999.
Early Career Experience
Beth Cook's early career includes positions at Digital Federal Credit Union and Hewitt Associates. She worked at Digital Federal Credit Union in the E-Branch from 2002 to 2004 and served as a Customer Service Associate at Hewitt Associates from 1999 to 2001. These roles provided foundational experience in customer service and support.