Beth Heins
About Beth Heins
Beth Heins is a Senior Customer Success Manager with extensive experience in client success roles across various companies, including Cvent and Innovative Interfaces. She holds degrees in Communication & Computer Information and Library Science, and she specializes in effective communication and stakeholder management.
Current Role at Cvent
Beth Heins serves as a Senior Customer Success Manager at Cvent, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Her responsibilities include managing relationships with enterprise clients and providing strategic guidance to help them maximize the value of Cvent's solutions.
Previous Experience at Cvent
Prior to her current role, Beth worked at Cvent for a total of six years in various capacities. She served as a Client Success Manager for Enterprise Solutions from 2016 to 2020, followed by her position as Senior Client Success Manager from 2020 to 2022. During her tenure, she contributed to improving client engagement and success through effective communication and support.
Career at Innovative Interfaces
Beth Heins held multiple roles at Innovative Interfaces from 2006 to 2015. She began as a Senior Systems Librarian, later becoming the Manager of the Circulation, Customer Services Department. In her final role at the company, she served as the Consulting Services Team Lead. Her experience at Innovative Interfaces provided her with a solid foundation in customer service and technical support.
Education and Expertise
Beth Heins has a diverse educational background. She earned a Bachelor's degree in Communication & Computer Information from Stonehill College. She furthered her studies at Emporia State University, obtaining a Master's degree in Library Science. Additionally, she studied Business Analysis at Portland State University, completing the Center for Executive and Professional Education program. Her education complements her professional skills in customer success and technical communication.
Skills and Specializations
Beth possesses strong communication and people skills, enabling her to effectively engage with stakeholders. She specializes in managing technical communications and keeping clients informed throughout their journey. Her ability to bring colleagues together to resolve issues proactively enhances her effectiveness in customer success roles.