Bethany Miles
About Bethany Miles
Bethany Miles is an experienced Account Manager with over 16 years in the hospitality industry, specializing in customer satisfaction and revenue growth. She has held various leadership roles at notable hotels and currently works at Cvent, focusing on account management since 2022.
Work at Cvent
Bethany Miles has been employed at Cvent as an Account Manager since 2022. In this role, she focuses on driving cross-sell and up-sell opportunities, utilizing her extensive experience in the hospitality industry. Her responsibilities include managing client relationships and ensuring high levels of customer satisfaction.
Previous Experience in Hospitality
Bethany Miles has over 16 years of experience in the hospitality industry. She has held various positions, including Senior Event Manager at Marriott Hotels and Senior Sales Manager at Gaylord Hotels. Her roles have involved leadership, relationship-building, and operations management, contributing to her proven track record of exceeding revenue goals.
Education and Expertise
Bethany Miles earned a Bachelor of Science degree in Communications from the University of Tennessee, Knoxville, where she studied from 1993 to 1997. Her educational background complements her professional expertise in account management and customer satisfaction within the hospitality sector.
Career Timeline
Bethany Miles has held various positions throughout her career. She worked at Marriott Hotels as an Event Manager from 2005 to 2008, then as a Senior Event Manager from 2010 to 2011. She was a Catering Sales Manager at Hilton Knoxville from 2011 to 2013, followed by roles at Gaylord Hotels as Senior Event Manager and Senior Sales Executive from 2016 to 2022. Additionally, she worked at Atlanta Marriott Marquis in multiple capacities from 2013 to 2016.
Skills and Specializations
Bethany Miles specializes in achieving high levels of customer satisfaction and managing multiple projects in fast-paced environments. Her skills include leadership, relationship-building, and operations management, which are essential in the hospitality industry. She is adept at identifying and capitalizing on cross-sell and up-sell opportunities.