Bik Lee
About Bik Lee
Bik Lee is the Director of Client Success at Cvent, where he focuses on driving client adoption of Hospitality cloud products. He has a robust background in customer success, sales operations, and business development, with previous roles at companies such as HealthEquity, InMoment, and Oracle.
Work at Cvent
Bik Lee has been serving as the Director of Client Success at Cvent since 2022. In this role, he is responsible for driving worldwide client adoption of Hospitality cloud products. His focus is on enhancing client relationships and ensuring successful implementation of services. Lee's leadership in this position emphasizes results-oriented strategies that align with client needs.
Previous Experience in Client Success
Before joining Cvent, Bik Lee held several key positions in client success and service delivery. He worked at HealthEquity as the Director of Service Delivery from 2018 to 2022, where he managed service operations. Prior to that, he was the Director of Customer Success at InMoment from 2016 to 2018, focusing on customer engagement strategies. His experience also includes roles at inContact, where he progressed through various customer success management positions.
Education and Expertise
Bik Lee earned a Bachelor’s degree in Spanish from Brigham Young University, studying from 1989 to 1992. He furthered his education by obtaining an M.B.A. from the University of Utah - David Eccles School of Business between 2003 and 2005. His academic background supports his extensive expertise in sales operations, service delivery, program management, and business development.
Background in Business Development
Bik Lee has a diverse background in business development, having held various roles that contributed to his expertise in client account management. He worked at MarketStar as Operations Director and Business Development Director from 2006 to 2011. Additionally, he served as Business Development Alliance Manager at Novell from 2005 to 2006. His career includes significant experience in increasing revenue through strategic client relationship management.
Leadership Style and Impact
Bik Lee is recognized for his enthusiastic leadership style, which emphasizes delivering results. He has a successful track record of building teams focused on client account management and customer success strategies. His approach fosters a collaborative environment that drives client satisfaction and business growth.