Bradley Sheridan
About Bradley Sheridan
Bradley Sheridan is an Account Manager in the Hospitality Cloud sector at Cvent, with over ten years of experience in the hotel and hospitality industry. He has held various roles, including Senior Sales Manager at The Rittenhouse Hotel and Front Desk Agent at Ritz Carlton, demonstrating expertise in customer satisfaction and account management.
Work at Cvent
Bradley Sheridan has been employed at Cvent as an Account Manager for the Hospitality Cloud since 2021. In this role, he focuses on managing client relationships and enhancing customer satisfaction within the hospitality sector. His responsibilities include leveraging technology to improve service delivery and support clients in optimizing their operations. His experience in the hospitality industry contributes to his effectiveness in this position.
Previous Experience in Hospitality
Bradley Sheridan has over ten years of experience in the hotel and hospitality industry. He worked at Ritz Carlton in various roles, including Front Desk Agent and Travel Industry Coordinator. He also served as Sales Manager for Business Travel and Leisure at The Ritz-Carlton Hotel Company, where he managed sales strategies for different market segments. Additionally, he held the position of Senior Sales Manager at The Rittenhouse Hotel, focusing on client engagement and sales growth.
Education and Expertise
Bradley Sheridan earned a Bachelor of Science degree from The Catholic University of America in Washington D.C., where he studied History, American History, and Political Philosophy from 2007 to 2011. His educational background provides a foundation for his analytical skills and understanding of customer relations within the hospitality industry. He is proficient in Salesforce and Microsoft Office, which are essential tools in account management and sales.
Background in Customer Satisfaction
Throughout his career, Bradley Sheridan has demonstrated a strong background in improving customer satisfaction and employee relations. His roles in account management have involved developing strategies to enhance client experiences and foster positive relationships. This focus on customer-centric approaches has been a consistent theme in his professional journey, contributing to his effectiveness in the hospitality sector.
Career Progression
Bradley Sheridan's career began at Piping Rock Club as Interim Beverage Manager, where he worked for four years. He then transitioned to various positions within the Ritz Carlton, gaining valuable experience in customer service and sales. After his tenure at The Rittenhouse Hotel, he worked at DRS Imaging Services LLC as a Regional Account Executive. His diverse roles have equipped him with a comprehensive understanding of the hospitality industry's dynamics.