Carolyn Roy, Cmp
About Carolyn Roy, Cmp
Carolyn Roy is the Lead Project Manager for Sales Engineering at Cvent, where she has worked since 2022. With a background in project management and client success, she has held various roles at Cvent and previously worked at MassMutual and Walt Disney World.
Current Role at Cvent
Carolyn Roy serves as the Lead Project Manager in Sales Engineering at Cvent, a position she has held since 2022. In this role, she is responsible for overseeing various projects and initiatives within the sales engineering team. Her expertise contributes to the effective management of client relationships and the execution of complex projects. Prior to this role, she held multiple positions at Cvent, including Senior Project Manager and Manager of Operations in Client Success.
Previous Experience at MassMutual
Before joining Cvent, Carolyn Roy worked at MassMutual for seven years, from 2006 to 2013. She held various roles, including Event & Conference Consultant and System Administrator. During her tenure, she proposed technical improvements that significantly reduced the security review turn-around time, demonstrating her ability to enhance operational efficiency. Her experience at MassMutual provided her with a strong foundation in project management and strategic meeting management.
Internship at Walt Disney World
Carolyn Roy completed an internship at Walt Disney World from 2004 to 2005 as a Front Desk Guest Services Manager. This experience allowed her to develop skills in customer service and guest relations, which have been beneficial throughout her career. The internship provided her with insights into managing customer experiences in a high-volume environment.
Education and Expertise
Carolyn Roy studied at Hartwick College, where she earned two Bachelor of Arts degrees in Business Management and Music Performance from 2000 to 2004. Her educational background equips her with a diverse skill set applicable to project management and client success roles. Additionally, she mentors two Project Managers, focusing on customer engagement and integration projects, which enhances customer retention and revenue.
Achievements in Project Management
Throughout her career, Carolyn Roy has achieved notable results in project management. While leading the PRISM team at Cvent, she attained a customer satisfaction score of 96% and an overall satisfaction score of 100% in her first year. She has also overseen the security Q&A library, ensuring accurate responses across multiple teams, including Risk & Compliance and Application Security. Her contributions have had a positive impact on client relations and operational processes.