Cassandra Mc Dowell
About Cassandra Mc Dowell
Cassandra McDowell is a Manager of Customer Retention at Cvent, where she has worked in various roles since 2015. She holds a Bachelor of Science in Exercise Science from Central Connecticut State University.
Current Role at Cvent
Cassandra McDowell currently serves as the Manager of Customer Retention at Cvent, a position she has held since 2024. In this role, she focuses on developing strategies to enhance customer loyalty and retention. Her extensive experience in customer retention roles at Cvent equips her with the knowledge and skills necessary to effectively manage and improve customer relationships.
Previous Experience at Cvent
Cassandra McDowell has held multiple positions at Cvent over the years. She worked as a Senior Customer Retention Manager from 2021 to 2022 and as a Team Lead in Customer Retention from 2022 to 2024. Additionally, she served as a Customer Retention Manager from 2019 to 2021 and as a Customer Retention Consultant from 2018 to 2019. Her diverse roles have provided her with a comprehensive understanding of customer retention strategies and practices.
Education and Academic Background
Cassandra McDowell earned a Bachelor of Science (B.S.) degree in Exercise Science from Central Connecticut State University. She attended the university from 2008 to 2013, completing her studies over a five-year period. This educational background contributes to her analytical skills and understanding of health and wellness, which may inform her approach to customer retention.
Fitness Industry Experience
Before her extensive career at Cvent, Cassandra McDowell worked in the fitness industry. She was a Certified Personal Trainer at Crunch Fitness from 2014 to 2016 in Reston, Virginia. Additionally, she served as a Fitness Manager at Millennium Health & Fitness from 2013 to 2014 in the Washington D.C. Metro Area. These roles provided her with experience in client engagement and service management.