Charu Sud
About Charu Sud
Charu Sud serves as the Client Success Lead at Cvent, where she has worked since 2014, focusing on optimizing the use of Cvent’s Supplier Network and Lanyon Passkey for clients in the APAC market.
Work at Cvent
Charu Sud has held the position of Client Success Lead at Cvent since 2014. In this role, she supports clients in optimizing their use of Cvent’s Supplier Network and Lanyon Passkey. Her responsibilities include handling strategic partnerships within the APAC market, specifically with TPP and Meeting Planners. Charu assists clients in automating and streamlining the sourcing processes for meeting planners through Cvent's platform. She also collaborates with the Sales department to secure new business and renew existing client contracts.
Previous Experience at American Express
Before joining Cvent, Charu Sud worked at American Express in Client Services from 2008 to 2014. During her six years there, she gained valuable experience in client management and service delivery. This background has contributed to her expertise in client success and relationship management in her current role.
Client Support and Training
In her role at Cvent, Charu provides personalized training to organizations, ensuring they effectively utilize the platform's features. She gathers client requirements for product enhancements, which helps in tailoring solutions to meet specific needs. Charu's focus on client support enhances user experience and satisfaction.
Partnership Management
Charu Sud works closely with hotel clients of Passkey to maximize the benefits of their partnerships. She plays a key role in managing these relationships, ensuring that clients derive optimal value from their engagement with Cvent's services. Her strategic approach to partnership management is essential for fostering long-term client success.