Chuma Soko
About Chuma Soko
Chuma Soko is a Senior Customer Success Manager at Cvent in London, United Kingdom, with a background in management accounting and extensive experience in customer relationship management. He has held various roles in the customer success and client services sectors, leveraging tools like Salesforce and Gainsight to enhance client interactions.
Work at Cvent
Chuma Soko currently holds the position of Senior Customer Success Manager at Cvent, a role he has occupied since 2022. Based in London, United Kingdom, he has been instrumental in enhancing customer relationships and ensuring client satisfaction. Prior to this position, he served as a Customer Success Manager at Cvent from 2019 to 2022, where he developed skills in customer success management and leveraged Salesforce to improve customer relationship management.
Education and Expertise
Chuma Soko studied at The Chartered Institute of Management Accountants, where he focused on Management Accounting and achieved a Certificate in Business Accounting from 2014 to 2015. He also attended Leyton Sixth Form College from 2003 to 2005 and Grieg City Academy from 1998 to 2003. His expertise includes utilizing Gainsight for customer success management, creating data-driven insights using Tableau Reporting, and employing Salesforce for enhancing customer relationship management.
Background
Chuma Soko has a diverse professional background. He began his career as a Sales Advisor at BT from 2008 to 2010. He then worked as an Enrolment Officer at BPP from 2011 to 2012, followed by a role as an Acquisition Executive at CIMA from 2013 to 2015. He later joined CoStar Group UK as a Client Services Executive from 2016 to 2019 before returning to Cvent as a Customer Success Manager.
Skills and Tools
Chuma Soko possesses a range of skills that support his role in customer success management. He is proficient in using Microsoft Office for various business operations and reporting tasks. Additionally, he utilizes Zoom for effective communication and collaboration with clients. His experience with Salesforce and Gainsight contributes to his ability to drive customer success initiatives.