Chumki Das
About Chumki Das
Chumki Das is a client servicing professional with a strong background in credit analysis and expertise in event management. She has held various roles in notable companies, including American Express and Cvent, and possesses a Master of Business Administration degree from the University of North Bengal.
Current Role at Cvent
Chumki Das currently holds a position in Client Servicing at Cvent, where she has been employed since 2022. In this role, she specializes in event-related client services, utilizing her skills in Cvent Event Management and Attendee Hub. Her responsibilities include managing client interactions and ensuring a positive experience throughout the event lifecycle.
Previous Experience in Client Servicing
Before joining Cvent, Chumki Das worked in various roles that enhanced her client servicing skills. She served as a CSD Manager at Future Group India for five months in 2019, where she focused on client service delivery. Additionally, she worked as a Senior Operations Analyst at American Express from 2021 to 2022, and as a Senior Operations Sales at Concentrix in 2020, both roles contributing to her expertise in client management.
Education and Expertise
Chumki Das earned a Master of Business Administration (MBA) from the University of North Bengal, with a focus on HR and Marketing. Her educational background supports her understanding of client financial profiles and needs, particularly through her strong foundation in credit analysis. This expertise is complemented by her knowledge in anti-money laundering and fraud analysis, which is beneficial in her current client servicing role.
Professional Background
Chumki Das has a diverse professional background, having worked in various capacities across multiple organizations. She was a Senior Process Specialist at IGT Solutions for five months in 2020 and completed a summer internship at the State Bank of India in 2018. Her experience also includes a role as a Master Analyst at American Express in 2022, where she further developed her analytical skills.
Technical Skills and Tools
Chumki Das possesses proficiency in several technical tools relevant to her field. She utilizes CRM portals and VOC software to enhance client interactions and manage feedback effectively. Additionally, she is skilled in Amadeus, a travel industry software, which indicates her capability to handle diverse client needs beyond standard client servicing tools.