Cristina M.
About Cristina M.
Cristina M. is a Manager of Client Services at Cvent, where she has worked since 2021. She has extensive experience in client services and training, with previous roles at companies such as Marriott International, Skillsoft, and Enterprise Rent-A-Car.
Current Role at Cvent
Cristina M. serves as the Manager of Client Services at Cvent, a position she has held since September 2021. In this role, she oversees client services management, ensuring that clients receive effective support and solutions tailored to their needs. Her experience in client services is complemented by her previous role as Team Lead, Solutions Specialist at Cvent from 2019 to 2021, where she developed her expertise in client relations and service delivery.
Previous Experience in Client Services
Prior to her current role at Cvent, Cristina M. accumulated extensive experience in client services and management. She worked at Skillsoft as a Customer Success Manager from 2014 to 2019, where she focused on enhancing customer satisfaction and retention. Additionally, she held positions at Marriott International, serving as a Training Specialist and Customer Care and Sales Representative, which further honed her skills in client interaction and service excellence.
Educational Background
Cristina M. has a diverse educational background. She earned a Master of Education in Educational Leadership (M.Ed.) from Yorkville University, studying Leadership in Learning and Organizational Learning from 2016 to 2018. She also holds a Bachelor of Arts (B.A.) in Political Science and Criminology from St. Thomas University, completed from 2006 to 2010. Additionally, she achieved a High School Bachelor from Colegio Americano de Quito, and has completed 12 levels of French at Alliance Française.
Career Development and Interests
Cristina M. has a strong interest in training and human resources, which has influenced her career trajectory. She has been involved in various roles that emphasize these aspects, including her time as a Training Specialist at Marriott International. Her professional focus includes working within organizations that prioritize legal and moral core values, reflecting her commitment to ethical practices in business.
Early Career Experience
Cristina M. began her career with a variety of roles that provided foundational experience in management and customer service. She worked as a Management Trainee at Enterprise Rent-A-Car for seven months in 2013 and served as a Residence Advisor at St. Thomas University from 2007 to 2010. These early roles contributed to her development in leadership and client engagement.