Daniel Cheong
About Daniel Cheong
Daniel Cheong is a Service Desk Engineer I at Cvent, with a background in software engineering and extensive experience in IT support. He has worked in various roles, including as a Police Officer and Security Training Specialist, and holds a Bachelor's Degree in Criminology from George Mason University.
Work at Cvent
Daniel Cheong has been employed at Cvent as a Service Desk Engineer I since 2022. In this role, he supports over 5000 employees, achieving an average customer satisfaction rating of 4.98 out of 5.00. His responsibilities include imaging over 600 Windows PCs and MacBooks, configuring various IT equipment, and providing technical training to end-users. He has also contributed to the company's infrastructure expansion by assisting with the buildouts and implementation of audio-visual technology in new spaces.
Previous Experience
Before joining Cvent, Daniel Cheong worked in several roles. He served as a Student Software Engineer at Flatiron School for three months in 2021. He was a Security Training Specialist at PAE Design and Facility Management from 2018 to 2019 and worked as a Police Officer at Georgetown University from 2019 to 2021. Additionally, he held a position as a Personnel Office Assistant at George Mason University from 2017 to 2018. His diverse background includes military service as an Infantryman in the US Army from 2008 to 2014.
Education and Expertise
Daniel Cheong holds a Bachelor's Degree in Criminology, Law, and Society from George Mason University, where he studied from 2016 to 2017. He also attended Northern Virginia Community College, focusing on Criminal Justice from 2013 to 2015. His technical education includes studying Software Engineering at Flatiron School from 2021 to 2022. Additionally, he studied International Studies at Old Dominion University from 2008 to 2011, providing him with a well-rounded educational background.
Technical Skills
Daniel Cheong possesses extensive technical skills in IT support and infrastructure. He has experience in imaging over 600+ Windows PCs and MacBooks and configuring various IT equipment, including telephony, network, and server infrastructure. He has collaborated with the Audio/Visual Team to install and manage video conferencing systems, including Zoom, and has provided technical training to enhance end-user understanding of hardware and software.