Danielle Chambless
About Danielle Chambless
Danielle Chambless serves as the Customer Retention Manager at Cvent, where she leads a team focused on enhancing the customer experience. With extensive experience in managing large teams and multimillion-dollar budgets, she coordinates global event logistics for major corporations and possesses strong negotiation and technical skills.
Work at Cvent
Danielle Chambless serves as the Customer Retention Manager at Cvent, a role she has held since 2022. In this position, she oversees a team of Customer Success Managers who are responsible for managing the entire customer experience, from platform adoption to ongoing engagement and retention. Her leadership ensures that clients receive comprehensive support throughout their journey with the platform.
Team Leadership Experience
Danielle has a proven track record in supervising and leading large teams, having managed over 200 employees across multiple cities. Her experience in team leadership is complemented by her ability to drive performance and foster collaboration among team members, contributing to the overall success of customer retention initiatives.
Budget Management and Cross-Functional Leadership
In her role, Danielle has managed multimillion-dollar budgets and has led cross-functional teams. This experience highlights her capability in overseeing significant financial resources while ensuring that team efforts align with organizational goals. Her strategic approach to budget management supports the effective execution of customer retention strategies.
Event Planning and Coordination
Danielle possesses extensive experience in planning large-scale meetings, events, and conferences. She coordinates global event travel and logistics for Fortune 500 companies and VIP clients, ensuring that all aspects of event management are executed smoothly. Her expertise in this area enhances the customer experience and strengthens client relationships.
Technical Skills and Vendor Management
Danielle utilizes a wide range of technical skills, including API integrations with platforms such as Eloqua, Personify, Marketo, Salesforce, and Pardot. She also has well-developed skills in negotiating contracts and managing key vendor relationships, which are essential for optimizing the customer experience and ensuring service quality.