Deborah Thomas, Cmp
About Deborah Thomas, Cmp
Deborah Thomas is a Principal Client Success Manager with extensive experience in the meetings and events industry. She specializes in strategic discovery and consultation to enhance customer retention and revenue growth.
Current Role at Cvent
Deborah Thomas serves as the Principal Client Success Manager at Cvent, a position she has held since 2022. In this role, she focuses on solution-oriented strategic discovery and consultation. Her primary objectives include reducing customer churn and increasing revenue opportunities. Her extensive experience in client success management allows her to leverage her background in meetings and events to enhance technology adoption and foster consultative relationships with clients.
Previous Experience at Cvent
Prior to her current role, Deborah Thomas worked at Cvent as a Senior Client Success Manager from 2020 to 2022 and as a Client Success Manager from 2017 to 2020. During her tenure, she contributed to the success of client relationships and played a key role in implementing strategies that aligned with clients' needs. Her experience at Cvent has equipped her with a deep understanding of the technology and services offered, enabling her to effectively support clients.
Professional Background in Event Management
Deborah Thomas has a strong background in meetings and events, which she has developed over several years in various roles. She worked as a Senior Account Manager at PRA Destination Management from 2005 to 2010, where she managed client accounts and event logistics. Additionally, she held positions at Destination Concepts Inc as a Planner, Design & Development from 2010 to 2012, and at CADENCE® as Manager of Meetings Technology + Implementation from 2016 to 2017. This diverse experience has allowed her to identify and implement efficiencies in event management.
Education and Expertise
Deborah Thomas earned her Bachelor of Science in Applied Arts & Science with an emphasis on Hospitality & Tourism Management - Events, Conventions and Attractions from San Diego State University. She studied there from 2004 to 2006. Her educational background complements her professional experience, providing her with the knowledge necessary to excel in client success and event management roles.
Career Progression and Skills
Throughout her career, Deborah Thomas has demonstrated her capabilities as an innovative team leader. She is known for identifying and implementing efficiencies within her teams and providing coaching and mentoring to colleagues. Her previous roles, including her time as a Technology Implementation Specialist at CADENCE® and as a Sales Manager at Fuse Events, have further developed her skills in strategic consultation and client relationship management.