Devika Singh
About Devika Singh
Devika Singh is a Senior European Account Manager at Cvent, where she has worked since 2016. She manages a personal book of business valued at $1.5 million, focusing on strategic account growth and client support.
Work at Cvent
Devika Singh has been employed at Cvent since 2014, progressing through various roles. She currently serves as the Senior European Account Manager, a position she has held since 2018. In this role, she manages a personal book of business valued at $1.5 million, focusing on strategic account growth and maintaining a high renewal rate. Prior to her current position, she worked as the European Account Manager from 2016 to 2018 and as a Senior Business Development Associate from 2014 to 2016. Her responsibilities include overseeing account implementation, ensuring clients are informed about best practices, and acting as a liaison between clients and technical teams.
Education and Expertise
Devika Singh earned her Bachelor of Arts degree in Criminology from the University of Brighton, where she studied from 2011 to 2014. Her educational background provides her with a unique perspective in her current role at Cvent, where she applies her analytical skills to manage client accounts effectively. Singh's expertise in account management is complemented by her extensive experience in business development and client relations.
Background
Before joining Cvent, Devika Singh gained experience in various roles that contributed to her professional development. She worked as a Teaching Assistant at Kumon from 2010 to 2011, where she supported educational initiatives. Additionally, she served as a Sales Assistant at Paul Smith in London from 2012 to 2013, which provided her with valuable customer service and sales experience. These roles helped shape her skills in client interaction and account management.
Client Management and Communication
In her role at Cvent, Devika Singh oversees the implementation and maintenance of client accounts. She ensures that clients are informed about best practices and product functionalities. Singh also acts as a liaison between clients and technical writers, providing valuable product feedback for future enhancements. Furthermore, she handles client feedback regarding customer service and communicates it to the appropriate teams, ensuring high levels of support are maintained.