Easha Gupta
About Easha Gupta
Easha Gupta serves as the Team Leader for Client Services at Cvent in India, a position she has held since 2023. With a background in quality assurance and operations, she has over a decade of experience in client services and compliance roles.
Work at Cvent
Easha Gupta currently serves as the Team Leader for Client Services at Cvent, a position she has held since 2023. In this role, she oversees client service operations and manages a team to ensure high-quality support for clients. Prior to her current position, she worked as an Assistant Team Lead in Operations from 2021 to 2023, where she contributed to optimizing operational processes. Gupta began her career at Cvent as a Quality Assurance Specialist from 2017 to 2021, where she developed testing frameworks and supported automated testing initiatives.
Previous Experience at American Express
Before joining Cvent, Easha Gupta worked at American Express as a Compliance Specialist from 2012 to 2016. In this role, she focused on compliance-related tasks and supported the organization in managing risk. Her experience at American Express provided her with a strong foundation in compliance and operational processes, which she later applied in her roles at Cvent.
Education and Expertise
Easha Gupta holds a Bachelor of Business Administration (BBA) from Graphic Era Deemed to be University, where she studied Human Resource from 2006 to 2009. She furthered her education by obtaining an Executive MBA in Business Administration, Management, and Operations from the Institute of Management Technology, Ghaziabad, completing her studies in 2023. Her educational background equips her with knowledge in management practices and operational strategies.
Quality Assurance Contributions
During her tenure as a Quality Assurance Specialist at Cvent, Easha Gupta worked closely with development teams to identify key risk areas and establish testing frameworks. She played a significant role in optimizing QA staff efficiency for event management, including overseeing audits for Event 360. Gupta also defined testing strategies during the planning phase of new solutions, ensuring effective testing capacity and enhancing service excellence.
Strategic Planning and Campaign Support
Easha Gupta has supported complex campaign builds and integrations of a strategic nature throughout her career at Cvent. She maintained and enhanced comprehensive test suites over time, contributing to the overall quality and effectiveness of client services. Her strategic planning efforts as a Quality Analyst focused on service excellence, particularly for team Passkey and Attendee support.