Emma Harvey
About Emma Harvey
Emma Harvey serves as the Senior Manager of Customer Success at Cvent in London, England, a position she has held since 2021. With a background in client services and account management, she has accumulated extensive experience in the customer success field over her career.
Work at Cvent
Emma Harvey has been serving as the Senior Manager of Customer Success at Cvent since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Prior to her current position, she worked as the Manager of Customer Success at Cvent from 2019 to 2021. During her tenure, she contributed to the development of customer engagement strategies and improved service delivery in London, England.
Previous Experience at GForces
Emma Harvey held multiple roles at GForces from 2012 to 2019. She started as a Digital Account Executive and progressed to Senior Digital Account Executive, where she managed client relationships and digital marketing strategies. She later became the MENA Client Services Manager, overseeing client services in the Middle East and North Africa region. Her experience at GForces spanned a total of four years, during which she developed expertise in client management and digital solutions.
Education and Expertise
Emma Harvey studied Sociology at the University of Portsmouth from 2007 to 2010, achieving a 2:1 degree. This academic background provided her with insights into social dynamics and customer behavior, which she applies in her professional roles. Prior to university, she attended Maidstone Girls Grammar School, where she laid the foundation for her educational journey.
Early Career Background
Emma Harvey began her career as an Area Sales Manager at MARGARETE STEIFF GMBH in 2010, where she gained valuable experience in sales and customer relations. She then transitioned to GForces, where she spent several years developing her skills in digital account management and client services. Her early career experiences contributed to her growth in customer success management.