Erica Kennedy
About Erica Kennedy
Erica Kennedy serves as the Principal Client Success Manager at Cvent, a position she has held since 2024. She has extensive experience in client success roles, having worked at Cvent in various capacities since 2015, and is also a member of the Customer Success Collective since 2023.
Work at Cvent
Erica Kennedy currently serves as the Principal Client Success Manager at Cvent, a position she has held since 2024. Prior to this role, she worked in various capacities at Cvent, including Senior Client Success Manager from 2022 to 2024, Client Success Manager from 2020 to 2022, Lead Client Success Advisor from 2019 to 2020, and Senior Client Success Consultant from 2017 to 2019. Her initial role at Cvent was as a Client Success Consultant from 2015 to 2017. Throughout her tenure, she has contributed to enhancing client relationships and improving customer satisfaction.
Membership in Customer Success Collective
Erica Kennedy has been a member of the Customer Success Collective since 2023. This organization focuses on the development and sharing of best practices within the customer success industry. Her involvement reflects her commitment to professional growth and staying current with industry trends.
Education and Expertise
Erica Kennedy earned her Bachelor of Business Administration (BBA) with a focus on Marketing from James Madison University, where she studied from 2010 to 2014. This educational background has provided her with a solid foundation in business principles and marketing strategies, which she applies in her current role in client success management.
Previous Work Experience
Before her extensive career at Cvent, Erica Kennedy gained diverse experience in various roles. She worked as a Management Trainee at Enterprise Rent-A-Car from 2013 to 2015, and as a Sales Representative at TJ Maxx from 2012 to 2013. Additionally, she served as a College Representative for Rent The Runway from 2012 to 2013 and completed a one-month internship at NBC News in 2012. These positions have contributed to her skills in customer service and client management.