George Babu
About George Babu
George Babu is a Sr. Client Solution Specialist at Cvent, specializing in onboarding processes for the APAC and Oceania regions. With a background in hospitality management and experience in various sales and marketing roles, he actively advocates for customers during their onboarding and implementation journey.
Work at Cvent
George Babu currently holds the position of Sr. Client Solution Specialist at Cvent, where he has been employed since 2023. Prior to this role, he worked as a Project Coordinator (Onboarding Specialist) at Cvent from 2021 to 2023. In these positions, he acts as an internal advocate for customers during the onboarding and implementation processes. He specializes in onboarding processes for the APAC and Oceania regions, ensuring that customer experiences are tailored to complex environments. George collaborates with Solutions Architects, Sales, Customer Success Managers, and Product teams to drive customer onboarding projects and achieve organizational goals.
Previous Work Experience
Before joining Cvent, George Babu gained diverse experience in the hospitality and travel sectors. He worked at Crowne Plaza Kochi as a Corporate Sales Specialist from 2018 to 2020. Prior to that, he was employed at BYJU'S as a Product Renewal Specialist from 2020 to 2021. His earlier roles include a brief tenure at ITC Hotels in 2017 as part of the Sales and Marketing team and a position at Thomas Cook India Limited in Holidays Product Development for one month. These experiences have contributed to his expertise in client solutions and customer onboarding.
Education and Expertise
George Babu holds a Bachelor's degree in German Language and Literature from Delhi University, which he completed from 2012 to 2016. He furthered his education by obtaining a Master of Management in Hospitality from Marian College, Kuttikanam, where he studied from 2016 to 2018. His educational background in hospitality administration and language studies supports his professional roles, particularly in customer engagement and onboarding processes.
Skills and Responsibilities
In his current role at Cvent, George Babu proactively suggests and coordinates new ideas to enhance onboarding processes, focusing on reducing friction and Time to Value for customers. He monitors the use of Cvent Event Diagramming tools by customers and takes proactive steps to ensure effective utilization. Additionally, he assists in creating and delivering training to stakeholders on new business processes, contributing to improved operational efficiency.