Hailey A.
About Hailey A.
Hailey A. is a Team Lead in Client Success Operations and Process Manager at Cvent, where she has worked since 2024. She has a background in client success advisory roles and operational process management, with a focus on process and automation improvements.
Current Role at Cvent
Hailey A. currently serves as Team Lead, Client Success Operations - Process Manager at Cvent. She has held this position since 2024, following her previous role as Assistant Team Lead in the same department. In her current role, she focuses on enhancing client success through operational process management and automation improvements. Her responsibilities include leading a team dedicated to optimizing client experiences and ensuring efficient operations.
Previous Experience at Cvent
Hailey A. has extensive experience at Cvent, where she worked in various roles from 2021 to 2024. She began as a Senior Client Success Advisor, where she provided support and guidance to clients. She then transitioned to the role of Client Success Advisor, contributing to client satisfaction and retention. Her progression within the company reflects her expertise in client success and operational processes.
Education and Expertise
Hailey A. holds dual degrees in Marketing and Hospitality & Tourism Management from Virginia Tech's Pamplin College of Business, where she studied from 2015 to 2019. Her academic background equips her with a solid foundation in both marketing strategies and hospitality operations. Additionally, she attended Maggie L. Walker Governor's School for Government and International Studies, where she earned an Honors High School Diploma.
Early Career Experience
Before her tenure at Cvent, Hailey A. gained valuable experience in various roles. She worked as a Ticket Office Service Executive at Virginia Tech Athletics and served as a Campaign Assistant for The Leukemia & Lymphoma Society. Her early career also included positions as a Delivery Driver & Shift Leader at Campus Cookies LLC and a Marketing Intern at Paisley & Jade. These roles contributed to her skills in customer service and event management.
Professional Development
Throughout her career, Hailey A. has focused on professional development within client success and operational processes. Her transition to the Client Operations team at Cvent highlights her commitment to process and automation improvements. This focus on enhancing operational efficiency demonstrates her dedication to continuous improvement in client service delivery.