Hannah Farrell
About Hannah Farrell
Hannah Farrell is a Senior Client Success Consultant at Cvent in London, England, with a strong focus on customer and business outcomes. She has extensive experience in client success roles and holds a Bachelor's Degree in Graphic and Digital Design from the University of Greenwich.
Work at Cvent
Hannah Farrell has been employed at Cvent since 2021, currently holding the position of Senior Client Success Consultant in London, England. In this role, she emphasizes customer, business, and process outcomes. Her responsibilities include conducting post-delivery and annual account reviews, managing end-to-end project lifecycle activities, and focusing on product adoption and account expansion. Prior to her current position, she worked as a Client Success Consultant at Cvent from 2019 to 2021, where she further developed her expertise in client relations and project management.
Education and Expertise
Hannah Farrell earned her Bachelor’s Degree in Graphic and Digital Design from the University of Greenwich, studying from 2011 to 2014. She also completed a National Diploma in Art and Design at Chesterfield College in Derbyshire from 2009 to 2011. Her educational background provides her with a strong foundation in design principles, which complements her work in the events industry and public sectors.
Background
Before joining Cvent, Hannah Farrell gained diverse experience in client support and management roles. She worked at Agilisys as a Client Support Executive from 2015 to 2017, and later as a Client Success Manager from 2017 to 2018. Her career began at BP as a Customer Service Assistant in 2013. Additionally, she held positions at KI as Sales Support and at JD Wetherspoon. This varied background has equipped her with skills in customer service, relationship building, and project management.
Achievements
In her current role at Cvent, Hannah Farrell is effective at building strong relationships that deliver strategic results and business value for customers and stakeholders. She focuses on maintaining high product adoption rates and expanding account opportunities, demonstrating her commitment to client success. Her ability to manage complex project lifecycles and conduct thorough account reviews contributes to her effectiveness in the events industry.