Harish Arora
About Harish Arora
Harish Arora is an Assistant Manager at Cvent, where he has worked since 2020. He has extensive experience in the US healthcare sector and has held various roles in process development and team leadership over his career.
Current Role at Cvent
Harish Arora currently serves as an Assistant Manager at Cvent, a position he has held since 2020. In this role, he manages a team of 15 individuals, focusing on support functions that enhance sales force productivity. His responsibilities include ensuring timely and accurate monthly and quarterly financial closures for customer regions, adhering to key performance indicators (KPIs) established with business partners.
Previous Experience at Cvent
Prior to his current role, Harish Arora worked at Cvent in various capacities. He served as a Team Lead from 2017 to 2019 and as an Assistant Team Lead from 2014 to 2017. During his tenure, he was involved in transferring processes from Email to Salesforce Case Creation, which streamlined operations. He also created and shared productivity and quality dashboards with PMO Management and Sales Management.
Experience at GENPACT
Harish Arora began his career at GENPACT, where he worked as a Senior Process Associate in US Healthcare from 2011 to 2012, followed by a role as a Process Developer from 2012 to 2014. His experience at GENPACT provided him with a solid foundation in process management within the healthcare sector, contributing to his skills in operational efficiency.
Education and Qualifications
Harish Arora holds a Master of Business Administration (MBA) in Finance from the Institute of Management Technology, Ghaziabad, where he studied from 2011 to 2013. He also earned a Bachelor of Commerce (B.Com.) degree from Delhi University, completing his studies from 2006 to 2009. His educational background supports his expertise in finance and business management.
Process Improvement Initiatives
In his current role, Harish Arora has implemented several initiatives aimed at improving team efficiency. He introduced the SF DATA Loader and Coaching Form to automate manual tasks. Additionally, he developed Standard Operating Procedures (SOPs) for trainees, addressing the lack of existing documentation. He also tests new Configure Price Quote (CPQ) functionalities to maintain accurate financial data.