Harkirat (Hayley) Kaur
About Harkirat (Hayley) Kaur
Harkirat (Hayley) Kaur serves as an Assistant Manager and Senior Lead Client Success Advisor at Cvent, where she has worked since 2021. With a background in client success and training, she has a proven record of enhancing client engagement and streamlining workflows to support product adoption.
Current Role at Cvent
Harkirat Kaur serves as Assistant Manager and Senior Lead Client Success Advisor at Cvent, a position she has held since 2021. In this role, she focuses on enhancing client engagement and satisfaction through training sessions and product demonstrations. Kaur collaborates closely with Account Managers and Sales teams to identify client opportunities and ensure timely account renewals. Her responsibilities also include conducting regular knowledge transfer sessions to share best practices and success stories, fostering a high-performing team environment.
Previous Experience at Cvent
Kaur has a significant history with Cvent, having worked in various roles from 2015 to 2021. She started as a Product Consultant and later served as a Senior Project Consultant, Professional Services Analyst, Assistant Team Lead, and Team Lead. Throughout her tenure, she focused on streamlining workflows, which contributed to increased product adoption and global expansion. Her experience at Cvent has equipped her with a deep understanding of client success strategies.
Work History at Other Companies
Before her current role at Cvent, Kaur worked at several notable companies. She was a Resolution Expert at Wipro for seven months in 2009 and a Quality Analyst at Dell from 2010 to 2011. Additionally, she held positions at American Express, including Master Consultant and Auxiliary Trainer, from 2012 to 2014. These roles have provided her with diverse experiences in client services and quality assurance.
Educational Background
Kaur holds a Bachelor of Technology (B.Tech.) in Computer Science from Dr. A.P.J. Abdul Kalam Technical University, which she completed from 2005 to 2009. She furthered her education by studying Global Business Management at Conestoga College from 2021 to 2022. Additionally, she completed her ISC Board education in Computer Science at St. Francis Convent High School from 1992 to 2005.
Contributions to Business Process Improvement
Kaur actively contributes to business process improvement initiatives within her organization. She shares ideas and collaborates with management for effective ideation, which enhances operational efficiency. Her focus on streamlining workflows and improving client engagement demonstrates her commitment to fostering a productive work environment.